Vail Digital

Intent. Insight. Impact. Delivered.

Strategy, delivery, and practical intelligent automation for Australian councils.

Our Approach

Integrated, Intelligent Council automation that delivers, fast.

Implemented in days, not years.

Vail Flow gives council teams time back by automating time consuming and niche processes. Freeing you to focus on delivering services to your communities.

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Customer Management

Simplify customer interaction management quickly. AI enabled email request triaging, routing and request ticket creation, reducing manual overheads and improving customer experience.

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RFP Reviews

Document Management

Automated renaming, redaction and publishing of Development Applications, increasing searchability and reducing FOI requests and GIPA overheads.

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Council Papers

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Services We Provide

Strategy

We help councils develop clear, pragmatic strategies and roadmaps that cut through technology complexity and competing priorities. Our focus is on creating a shared view of the current application and digital landscape, understanding where complexity, duplication and risk sit across council, and defining a realistic path forward

Architecture

We provide enterprise architecture expertise that helps councils understand the full breadth of their organisation (services, systems, data, and technology) and how it all fits together. We focus on foundational, scalable architecture that reduces fragmentation, supports future change, and creates a stable platform for modern capabilities, integration, data and automation.

Delivery

We support councils to turn intent into action through road mapping and hands-on delivery support. This ranges from delivery oversight and assurance, through to rapid prototyping and implementation of practical solutions - often using automation and AI to remove manual effort, reduce risk, and deliver value quickly. We focus on outcomes, momentum, and building capability along the way.